Here in our Customer Strategy Department, we’re not just the friendly face of Merseyrail - 
we’re the champions of unforgettable travel experiences! Our dynamic Customer Services team spend their days engaging with our passengers on social media, ensuring they receive the right information and support they need
before, during, and after their travels.

We’re problem solvers at heart, swiftly informing the public of any disruptions, assisting with travel bookings, and processing refunds. But that’s not all! We engage in exciting partnerships with key players like the Liverpool City Region Combined Authority, the media and local business leaders – helping to foster a true Merseyside sense of community.

Last but not least, we also take care of overseeing strategic development across our business. 
Through working closely with all departments, we enhance our services and ensure our customers always come first.
Join us on this journey and be part of a team dedicated to making every journey memorable!