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Station Management
Our Station Management team at Merseyrail play a pivotal role in making our stations the best they can be!
As a key leader, you’ll oversee the smooth and safe operation of multiple train stations - inspiring your team to deliver outstanding customer service and maintain the operational integrity of station facilities. You’ll cultivate a culture where empowerment, continuous improvement, and accountability thrive.
As a key leader, you’ll oversee the smooth and safe operation of multiple train stations - inspiring your team to deliver outstanding customer service and maintain the operational integrity of station facilities. You’ll cultivate a culture where empowerment, continuous improvement, and accountability thrive.
In this exciting role, you’ll ensure safety protocols are followed, ensure regulatory compliance, navigate operational challenges, and collaborate with diverse departments to elevate performance. Your efforts will not only enhance passenger experiences but also drive our mission forward. If you're passionate about making a real impact and leading a team that exceeds customer expectations, we invite you to make your next career move with us!
Meet Ste, Head of Stations
“The purpose of the Head of Stations role is to lead, motivate, and inspire the station management, revenue protection, and prosecutions teams to coach and support their team, lead by example in the delivery of exceptional customer service, and help to reduce ticketless travel - all whilst ensuring smooth station operations.
The role also includes overseeing the implementation of the Customer Services Proposition and station strategy, developing action plans to enhance employee engagement, and ensuring effective relationships with internal and external stakeholders. Additionally, the role requires managing a significant payroll budget, handling station resources, managing trade union relations, and delivering on key performance indicators, including safety, customer satisfaction, and revenue growth.”
Current Opportunities
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